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Check out these answers to the most frequently-asked questions. Couldn't find an answer to your question still? Email us at support@chordlanes.com.
Entities are the collective name for charts, lists, bands and gigs. These four objects have many things in common - they can all be imported, exported, attached and shared, and their page layouts are similar. We are therefore bundling them under the same generic term to consolidate documentation and improve usability.
The free plan allows you to view and export public or shared entities (charts, lists, bands, and gigs). It also allows you to create your own lists and to transpose charts. The pro plan is paid and subscription-based, and gives you full access to all ChordLanes features including the ability to add, edit and share entities, import charts from different file formats, and chat with the Adviser AI-powered chatbot. See our docs for more details.
If your intention is to use ChordLanes to only view/export public and shared charts/lists and you don't need to add your your songs, then the free plan is all you need. The pro plan will be needed if you plan on creating/importing your songs, associating songs with bands and gigs, and share your entities with others. All users start with the free plan when they sign up, so take your time to evaluate the platform and upgrade to a pro plan when ready.
When you change to the free plan, we immediately cancel your pro subscription and you will no longer be charged. Note that we do not refund for the outstanding days in your subscription period and recommend you downgrade as close as possible to your next billing date to maximize your pro benefits. When you downgrade, the charts, bands and gigs you own will be permanently deleted, and we recommend you export them before you downgrade to keep a copy.
For all registered users, we ask for your valid email to allow you to reset your password if needed and for us to be able to contact you about any account or content issues. For pro users, your email is also needed for payment processing and to send you your invoices.
If you are on the pro plan, the Adviser is already included in your plan and you do not need to pay extra for it. The Adviser is not included in the free plan.
No, we don't sell your personal data to anyone. If you are a pro user, our payment processor is the only third-party company where your email will be also used to set up and manage your payments. Your account credentials (username, email, password) are stored securely in our system. The entities you created (charts, lists, bands and gigs) are only visibile to others if you share them explicitly.
You can freely share your lists, bands and gigs publicly if that's your wish - many users are happy to share their curated lists and some info about their bands and upcoming gigs. Chord charts, however, may have a legal angle you must consider. Original songs are often protected by copyright laws - both lyrics and chords. There is an ongoing heated debate whether publishing my own simplified (and often inaccurate...) written interpretation of someone else's song is considered a violation. When you elect to share a chart publicly, we will therefore ask you to confirm that it is copyright-free, or that you have a right to share it. If you see a shared chart that you believe is violating a copyright law, please notify us at legal@chordlanes.com and we will remove it as soon as possible.